Terms and Conditions
"We/us" Means Transylvanian Touring Ltd
"The Tour" Means any holiday, accommodation, activity or function organised or advertised by us.
"You" Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
"Supplier" Means the company or person that is holding or providing the Tour or any part of it.
"Price" Means the total cost of the Tour.
“Website” Means www.transylvaniantouring.co.uk
Updated 24th September 2016
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.
3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies Transylvanian Touring Ltd against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
4. Payment & Deposits
Deposits are payable at the time of booking and the balance of payments are split into the following phases:
An agreed non-refundable non-transferable deposit of £100.00 per person is payable at the time of booking.
The final balance is to be paid no less than 12 weeks before the date upon which your Tour is due to start. Failure to pay by this date will result in a loss of deposit.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to Transylvanian Touring Ltd where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will however notify you should there be an increase in price.
If a promised cheque is not received or does not clear upon presentation we hold the right to cancel the reservation. Non-clearing or returned unpaid cheque will incur a £25.00 transaction charge. All Credit cards are subject to a 2% surcharge to the total cost of each transaction.
If you have a voucher from Transylvanian Touring Ltd, only one can be used per booking.
5. Cancellation by Us
We may cancel the Tour or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the Tour for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the Tour. If we cancel the whole of the Tour we shall use our best endeavours to rearrange the Tour on a mutually convenient date, or provide a refund to you of the cost to us of the Tour. Save as above we shall be under no further liability to you for cancellation of the Tour or any part of it.
6. Cancellation by You
You may cancel your booking within a period of 14 after the initial deposit however this initial deposit is non-refundable. After 14 days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. After 14 days the amount of the cancellation fee is calculated according to the date on which we receive written notice of your wish to cancel. If you cancel with us more than 6 weeks in advance of the travel date then the cancellation fee is a minimum of 50% the total booking cost, or the total amount paid to us at that time on the booking. If you cancel with us within 6 weeks of the travel date then the cancellation fee is 100% of the total cost of the booking.
7. Failure to Provide a Tour
If, due to reasons beyond our control, an Tour is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative Tour and if this is does not prove possible, a refund to you of the cost to us of the Tour.
If your booking includes accommodation, the named accommodation will remain confidential to Transylvanian Touring Ltd and only be disclosed to you upon receipt of the final balance and written confirmation from the supplier.
Breakfast is not included with accommodation bookings unless otherwise stated. The type of breakfast you will receive will be confirmed upon arrival at your accommodation (this may be hot or cold regardless of your quotation). Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to us, or the venue as required. If a pre-order has not been completed, we accept no liability for meals not provided or delays in providing the meals for you. You will not automatically be sent any menus and menus may be of limited choice from a set-menu for groups. We will endeavour to meet any specialist dietary requests for any member of your group, but cannot guarantee these requests. We accept no liability if our suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability.
10. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the Tour (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of Transylvanian Touring Ltd, so substantial as to materially alter the Tour and you are unwilling to accept them then you may cancel the Tour and we will give a refund of the cost of the Tour to us. Surcharges may be applicable where a Tour requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the Tour of which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or a Tour (including accommodation) which is number dependent.
11. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the Tour. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the Tour you may do this up to six weeks prior to the date upon which your Tour is due to start, subject to availability. Amendments after that date will incur our administration charge of £50.00 per person. Changes such as arrival / departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the Tour.
12. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the Tour. If you breach these obligations, we may cancel or curtail the Tour or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for Tours involving travel by land, sea, or air) before the Tour.
13. Our Obligations
We shall take reasonable care and skill in arranging the Tour and comply with all applicable laws in relation to the Tour; where ever possible, re-schedule the Tour instead of cancelling or offer a refund to you of the cost to us of the Tour. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.
14. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction, then you must write to us within 14 days of the conclusion of the Tour. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the Tour and the services we have provided to you. We will acknowledge any correspondence within 28 days and endeavour to deal with the complaint as quickly as possible.
15. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
16. Free Place Promotion
Where offered, one free place shall be allocated to both parties (more than one group booking) as long as each booking meets the minimum required numbers stated on the individual booking(s) paying the full per person price. Both groups must pay in full (based on the minimum requirements) in order for this promotion to apply.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
18. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
- Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
- EUR and USD prices
All prices listed in USD and EUR are for demonstration only. The actual charge will be made in GBP and your card issuer will make the conversion. This may mean that you pay a higher or lower rate than that shown on our website and we cannot be held responsible for exchange rate differences. There may be fees charged by your card issuer for foreign currency transactions, please confirm these with your banking institution prior to making any payments.
- Prize draw 2017
The prize draw (the "Prize Draw") is open to people aged 18 and over who provide complete the form on our website. Employees or agencies of Transylvanian Touring or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions. By submitting your personal information you agree to receive emails from Transylvanian Touring containing offers and developments that we think may interest you. You will be given the opportunity to unsubscribe on every email that we send. No purchase is necessary. If you have any questions about how to enter or in connection with the Prize Draw, please e-mail us at firstname.lastname@example.org with "Prize Draw" in the subject line. Only one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed. Transylvanian Touring accepts no responsibility is taken for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Transylvanian Touring.
The closing date of the Prize Draw is 23:59 on 31 March 2017. Entries received outside this time period will not be considered. One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process. The draw will take place on 01 April 2017. The winner will receive a tour for two persons. The tour may be chosen from any 2017 departure date listed on the website up to the value of £1000. Any departure date chosen with a value higher than this can be chosen with the cost difference payable by the winner. Should the departure date subsequently be cancelled due to insufficient travellers then Transylvanian Touring reserves the right to offer another departure date or a cash alternative of £250 per person. Should the winner have already booked and paid for a 2017 departure then a refund up to the value of £1000 per person will be given.
Transylvanian Touring accepts no responsibility for any costs associated with the prize and not specifically included in the prize (including, without limitation, travel to and from London Heathrow). The winner will be notified by email on or before 7 April 2017 and must provide a postal address to claim their prize. If a winner does not respond to Transylvanian Touring within 14 days of being notified by Transylvanian Touring then the winner's prize will be forfeited and Transylvanian Touring shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and Transylvanian Touring shall be entitled to select another winner.
The prize confirmation will be sent to the winner by Transylvanian Touring by post. The name and country of the winner can be obtained after 7 April 2017 by sending a stamped addressed envelope to the following address: Transylvanian Touring, 14 Burroughs Drive, Dartford, Kent, DA1 5TX. The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.
Transylvanian Touring retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available. The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on Transylvanian Touring’s reasonable request. The winner consents to the use by Transylvanian Touring and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner's voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by Transylvanian Touring and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.
Transylvanian Touring accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. Transylvanian Touring further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of Transylvanian Touring for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.
Transylvanian Touring reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Transylvanian Touring in all matters under its control is final and binding and no correspondence will be entered into.
Transylvanian Touring shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.